Shipping Policy

SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy explains how Indian Terrain processes and delivers orders placed through www.indianterrain.com.

1. Delivery Within India

We deliver across India to all serviceable PIN codes supported by our delivery partners. International shipping is currently not available.

Customers can check delivery availability by entering their PIN code on the relevant product or checkout page before placing an order.

2. Order Confirmation

For prepaid orders, you will receive a payment confirmation from the payment service provider once your payment is successfully completed.

Once your order has been successfully confirmed, Indian Terrain will send an order-confirmation email to the contact details provided during checkout.

Please note that a successful payment does not necessarily mean that the order has been confirmed. An order is considered confirmed only after you receive an order-confirmation communication from Indian Terrain.

3. Tracking Your Order

You can check your order status under the Orders section of your account.

We will also send order and delivery updates to your registered email address and WhatsApp number, where applicable.

Once your order is shipped, tracking details will be shared with you and may also be available in your account.

4. Shipping Charges

Shipping is free on orders of ₹1,999 or more.

A ₹99 shipping fee applies to orders below ₹1,999. The applicable shipping charge will be displayed at checkout.

Shipping charges paid at the time of placing an order are non-refundable in case of a return.

5. Delivery Timelines

We currently do not offer overnight or expedited delivery services.

Orders will be delivered within the estimated timeline communicated at the time of purchase or in the order-confirmation communication.

Delivery timelines may vary depending on the destination, PIN-code serviceability, order processing, public holidays, logistics conditions and other factors beyond our reasonable control.

6. Delivery Address

Each order can be shipped to only one delivery address.

If you wish to send products to different addresses, please place separate orders for each delivery address.

Customers are responsible for providing complete and accurate delivery details, including:

  • Recipient's full name

  • Complete street address

  • Apartment, flat, house or building details, where applicable

  • Locality, city, state and PIN code

  • Valid contact number

7. Delivery Limitations

Delivery may not be possible where:

  • The PIN code is not serviceable.

  • The address provided is incomplete or incorrect.

  • The recipient is unavailable after the permitted delivery attempts.

  • The delivery is refused.

  • Access to the delivery location is restricted.

  • Circumstances beyond the reasonable control of Indian Terrain or its delivery partners prevent delivery.

If delivery cannot be completed because of incorrect or incomplete information provided by the customer, additional delivery attempts or charges may apply, where applicable.

8. Delivery Delays

Delivery timelines are estimates and may be affected by:

  • Logistics or transportation delays

  • Weather conditions

  • Public holidays

  • Strikes or other disruptions

  • Natural disasters

  • Government restrictions

  • Incorrect or incomplete address details

  • Other circumstances beyond our reasonable control

We will make reasonable efforts to deliver your order within the estimated timeframe. However, we cannot guarantee delivery on a specific date unless expressly confirmed by Indian Terrain in writing.

9. Damaged or Tampered Packages

Please inspect the outer packaging at the time of delivery. If the package appears damaged, tampered with or otherwise compromised, please notify the delivery executive, where possible, and contact Customer Support promptly.

Please retain photographs or videos of the package, shipping label, invoice and product. These may be required to review the issue.

If you receive a damaged, defective or incorrect product, please contact Customer Support with your order details and clear photographs of the product within 24 hours of delivery.

Our Customer Care team will assist you with the next steps.

10. Changes to the Delivery Address

A delivery address can be updated within 24 hours of placing the order, provided the order has not been dispatched and the change is operationally feasible.

Please contact Customer Support as soon as possible if you need to request an address change.

Once the order has been dispatched or handed over to the delivery partner, the delivery address cannot be changed.

11. Contact Us

For shipping or delivery assistance, please contact our Customer Support team:

Email: support@indianterrain.com
Telephone: +91 755-000-7635
Working Hours: 10:00 AM to 7:00 PM, Monday to Saturday