Refund Policy

RETURN POLICY

We accept returns within 7 days from the date of delivery. Please ensure that your return request is initiated within this timeframe to be eligible for a refund.

Product Condition

You may try on the product to check the fit. However, the product must be unused, unwashed and in its original condition, with all original price, brand and seal tags intact.

Products that do not meet these conditions may not be accepted for return or may be rejected during the quality check.

Damaged, Missing or Defective Products

If any item delivered to you is damaged, missing or has a manufacturing defect, please contact our Customer Care team or email us within 24 hours of delivery.

For damaged product claims, we may request photographs of the product to assess the issue before approving the return.

Return Eligibility

Products purchased using certain coupons or promotional offers may not be eligible for return. All other products are eligible for return, subject to the conditions specified in this policy.

Please note that we currently do not offer exchanges.

Return Pickup & Self-Shipping

For eligible returns, we will arrange a reverse pickup from the same address where the order was delivered.

Certain PIN codes may not be serviceable for reverse pickup. In such cases, you will need to self-ship the product to us at your own expense. The return shipping address will be the same as the address mentioned on the original invoice.

If you choose to self-ship the product and the package is lost or not delivered to us, a refund will not be issued. We recommend using a reliable logistics provider and retaining the shipping and delivery details until your return has been processed.

HOW TO INITIATE A RETURN

Log in to your account on our website using your mobile number or email ID and password.

Go to My Account → Orders, select the relevant order and submit a return request.

For returns eligible for reverse pickup, the product will generally be collected within 2 to 4 business days from the date the return request is placed. The pickup will be arranged from the address where the product was originally delivered.

Please ensure that the product is packed securely and ready to be handed over to the logistics partner at the time of pickup.

A maximum of 3 pickup attempts will be made. If you are unavailable or the product is not ready for handover during these attempts, the return pickup may be cancelled and this may delay or affect the processing of your return.

REFUND PROCESS

Refund Method

For online payments, refunds will be processed to the original payment method used to place the order.

For Cash on Delivery (COD) orders, refunds will be processed through NEFT bank transfer to the bank account details provided by the customer.

Refunds will be processed only after the returned product has been received at our warehouse and successfully passes the quality check.

Refund Timeline

Once the returned product reaches our warehouse, it will undergo a quality check. This process may take 24 to 48 hours.

Once the quality check is successfully completed, the refund will be initiated.

For online payments, the refund should reflect in the original payment method within 5 to 7 business days, subject to the processing timelines of the bank or payment provider.

For COD orders, the refund will be processed through NEFT after the required bank details have been provided and verified.

CANCELLATION

You can cancel the order within 24 hours of placing the order, provided the order has not been dispatched.

Cancellation requests can be submitted by logging into your account and accessing the relevant order.

If an order has already been dispatched, it cannot be cancelled. In such cases, you may refuse the delivery, where applicable, or receive the order and initiate a return in accordance with this Returns Policy.

Any eligible refund for a cancelled order will be processed to the same payment method used to place the order.

OTHER TERMS & CONDITIONS

Return Request Review

All return requests are subject to the conditions of this policy. Indian Terrain Fashions Limited (ITFL) reserves the right to reject a return request if the product does not meet the eligibility or condition requirements specified in this policy.

If a return request is rejected following the quality check, the product may be sent back to the customer.

Unsubstantiated or Fraudulent Claims

We may investigate complaints or return requests that appear to be knowingly false, fraudulent or unsupported. Where permitted by law, appropriate action may be taken in cases involving repeated fraudulent claims or misuse of the return process.

Return Pickup

For returns where pickup is arranged by ITFL, the product must be handed over to the assigned logistics service provider at the time of pickup.

If the customer is unavailable or the product is not ready for handover, the pickup may be delayed. A maximum of 3 pickup attempts will be made.

ITFL and its logistics partners will not be responsible for delays arising from the customer's unavailability or failure to hand over the product.

Self-Shipped Returns

For returns where reverse pickup is not available and the customer chooses to self-ship the product, the customer is responsible for ensuring that the package reaches us safely.

Please retain the shipping receipt and tracking details until the return has been received and processed. A refund will not be issued for products that are lost in transit or are not received by ITFL.