RETURN / REFUND / CANCELLATION POLICY

RETURN POLICY:

We accept returns within 10 days from the date of delivery. Please ensure that your return is initiated within this timeframe to be eligible for a refund.

Product Condition:
We want you to be completely satisfied with your purchase. Feel free to try on the product, but please ensure that the item remains unused and is preserved in its original condition, including the price, brand, and seal tags. This helps avoid any issues during the return process.

If any item(s) delivered to you is damaged, missing, or has a manufacturing defect, please contact our Customer Care team or email us within 48 hours of delivery.

Returnable Items:
All products are eligible for return, provided they meet the conditions outlined in our return policy and we do not charge any return shipping fees.

Certain pin codes are not feasible for reverse pickup. In such cases, customers will need to return the item(s) to us at their own expense. The return shipping address will be the same as listed on the original invoice.

If the customer chooses to self-ship the item(s) and the package is lost in transit, a refund will not be issued. Customers are advised to check with the logistics provider they use for self-shipping to ensure the package is delivered safely.

Please note that we no longer offer exchanges.

HOW TO INITIATE RETURN:

Please log in to your account on our website using your mobile number, or email ID and password. Navigate to the "Orders" section under "My Account" and submit a return request.

The item(s) scheduled for reverse pickup will be collected within 2-4 business days from the date the return request is made. The pickup will be arranged from the same address where the product was originally delivered.

REFUND PROCESS:

Refund Method : Refunds will be issued to the original payment method. For orders placed via Cash on Delivery (COD), refunds will be processed through NEFT to the bank account details provided during the return request.

Refund Timeline : Refunds will be initiated after the returned product has been received at our warehouse and has passed our quality check. The quality check process may take 24-48 hours. Once completed, the refund will be processed and should reflect in your source/requested account within 5-7 business days.

CANCELLATION:

You can cancel any order or part of an order within 24 hours of placing the order. Any amount paid will be refunded using the same mode of payment that was used to make the purchase.

Cancellation requests for orders can be made by customers by logging into their account within 24 hours of placing the order, provided the order has not been shipped or processed.

Once an order is shipped, to cancel an order, customers must contact our customer support team via email or phone and provide the order details.

Orders cannot be cancelled once they have been shipped. In such cases, we will do our best to accommodate your request. Else customers may proceed with the return process as mentioned in this policy upon receiving the order.

OTHER TERMS AND CONDITIONS:

Refusal of return request: Indian Terrain Fashions Limited (ITFL) reserves the right to refuse or cancel any return request. If the request for returns is not allowed by the Returns Policy, you will not be refunded the payment made or any costs and will not be able to raise a second request for return for the same product. You agree not to dispute the decision made by ITFL and accept ITFL decision regarding the refusal or cancellation and further agree not hold ITFL liable for any refusal or cancellation.

Frivolous complaints: In the event of frivolous or baseless complaints or requests regarding the quality or content of the products, ITFL reserves the right to take necessary legal actions against you and you will be solely liable for all costs incurred by ITFL in this regard.

Return Shipping Process: In case of damaged claims, ITFL may ask for pictures of the damaged product before it is approved or allowed for return and accordingly the refund shall be processed.

For return shipping managed by ITFL, you will need to hand over the product to the assigned logistics service provider at the time of pick-up. In the event the logistics service provider makes attempts to pick-up the product and you are unavailable or not ready to handover the product, ITFL or logistics service provider will not be held responsible for the delay in pick-up or processing of the quality check by the seller and hence the refund and a maximum of 3 attempts will be made by the logistics service provider.