Frequently Asked Questions

We accept Internet Banking, UPI, Debit Cards, Credit Cards, and Cash on Delivery (COD). International cards can also be used for orders delivered to an Indian address. Only one payment method can be used per order.

If your payment fails, please try again using another payment method. If your account is debited but the order is not confirmed, please allow 1–2 hours for the order to be processed. If it remains unconfirmed, the amount will be automatically refunded to your original payment method within 24–48 hours.

COD is available for eligible orders. In some cases, a partial payment may be required in advance to confirm the order. The remaining amount can be paid at the time of delivery.

Yes, A ₹75 COD processing fee is applicable to all Cash on Delivery orders.

You can check your order status under the ‘Orders’ section of your account. We’ll also send updates to your registered email address and contact number(whatsapp)

Yes. Shipping is free on orders above ₹1,999. A ₹99 shipping fee applies to orders below ₹1,999 and is non-refundable in case of a return.

Yes. We deliver across India to all serviceable pin codes. International shipping is currently not available.

Your delivery address can be updated only before your order is dispatched. Please contact our support team as soon as possible and we'll do our best to help you. Contact Number +91 755-000-7635; Email: support@indianterrain.com

Items can be returned within 7 days of delivery, including sale and discounted products, provided they are unused, unwashed, unaltered, and returned with all original tags and packaging intact.

Log in to your account and go to ‘Orders’ under ‘My Account’ to raise a return request. Reverse pickup is usually arranged within 2 to 4 working days.

No, there is no additional return charges. However, the shipping fee paid at the time of placing the order is non-refundable.

Currently, we do not offer exchanges or replacements. Only returns are available.

No. Online purchases can only be returned through our online return process.

You can request cancellation before your order is prepared for dispatch. Orders cannot be modified, and individual items in your order cannot be seperately cancelled once the order has been placed. Please contact Customer Support to request a cancellation.

Refunds are processed after the returned product is received and verified. Prepaid orders are refunded to the original payment method, while COD refunds are credited to the bank account provided during the return request. Refunds are generally received within 5 to 7 working days.

Please contact Customer Support as soon as possible with your order details and clear photos of the product, within 24 hours of delivery. Our customer care support will assist you with the next steps.

Compare the measurements of a comfortable garment you already own against the dimensions listed in our product size chart.

All charts show actual garment dimensions taken while laid flat—do not compare them directly to your body.

Button or zip the item, lay it completely flat on a smooth surface without stretching the fabric, and follow the illustrated measurement points.

Chest: Measure straight across the front from armpit seam to armpit seam. Shoulders: Measure straight across the back from one shoulder seam to the other.

Waist: Fasten the garment, lay the waistband flat, and measure edge-to-edge; Hips & Inseam: Measure across the widest part of the seat, and run your tape from the crotch seam down to the hem.

Measurements are provided in both inches and centimetres. Shirts range from S to 6XL, and bottoms from size 28 to 54 (availability varies by style).

Choose the smaller size for a closer fit or the larger size for more room. Check the fabric, fit label, and exact product chart before deciding.

A closer fit follows the body more closely, and a regular fit leaves comfortable room. A relaxed fit offers the most room.

Every product page includes a detailed size guide and silhouette-specific sizing recommendations to help you find your best fit.

Only one coupon, discount, or offer can be used per order. Coupon eligibility on discounted products may vary; please check the offer terms and conditions before placing your order.